About this Course

This NCFE Business Administration course is perfect for anyone that is looking to develop their knowledge of business practices and work in an administration role. Upon completion of the course, students will have a nationally recognised business administration qualification that is seen as an industry standard to work in a variety of businesses.

Study Time:	170 hours
Enrolment length:	12 months
Course Format:	Online
Entry Requirements:	None Specific

Upon completion of this qualification students are awarded an NCFE Level 2 certificate and an OLC Certificate. All certification fees are included in your course fees. Qualification Code 601/7071/2 See the NCFE Qualification summary for this course See the Ofqual Qualification summary for this course

Qualification

To gain this NCFE Level 2 Certificate in Principles of Business and Administration qualification you will need to submit, and pass, all of the tutor marked assignments. There are 9 assignments in the course and no need to purchase any textbooks as we provide all of the lessons and materials required to learn the syllabus. All assignments are coursework based and are in an essay/question and answer style to test your knowledge of the topics covered in each of the course sections.

Course Content

This NCFE Level 2 Certificate in Principles of Business Administration course assesses the following units:

Unit 1: Principles of providing administrative services (30 hours)

In this unit of the course we will explore how to organise and provide support for meetings in an organisation. We will also look at the necessary requirements when planning travel and accommodation for those within a business and how to select different diary systems in order to schedule and monitor work roles in a company.

Throughout this part of the course we will explore different office equipment and its uses as well as mail services which can be utilised by organisations. Customer service will also be studied and we will look at how to tailor your approach in order to suit those that you work with.

This unit will teach you to:

• Understand the organisation and administration of meetings
• Understand the organisation of travel and accommodation
• Understand how to manage diary systems
• Understand how to use office equipment
• Understand the use of mail services in a business context
• Understand customer service in a business environment

Unit 2: Principles of business document production and information management (30 hours)

Knowing how to plan and create various different business documents will ensure that you can communicate with different stakeholders in a convenient and suitable manner. In this part of the course we will explore how to organise and create documents while ensuring that data protection and confidentiality laws are not broken. We will also look at methods of distributing data using appropriate means.

Information in a business should be handled very sensitively and with the utmost care and attention. In this part of the course we will be looking at how data should be stored and accessed by organisations as well as safe ways of distribution and retrieval. We will also look at methods of creating new business documents and how to ensure the right tone and image is conveyed to your audience.

This unit will teach you to:

• Understand how to prepare business documents
• Understand the distribution of business documents
• Understand how information is managed in business organisations
• Understand the essential requirements of business documents

Unit 3: Understand communication in a business environment (10 hours)

In this unit, we will look at communication methods and how you can tailor this to your audience in order to give the correct message that you need. We will investigate ways of doing this and the requirements of communication methods as well as methods to ensure the correct message is given to your audience at all times.

• Understand the requirements of written and verbal business communication

Unit 4: Understand employer organisations (40 hours)

This unit will cover employer organisations and we will look into the characteristics of different organisations that work in a variety of sectors. We will also explore influences that have an effect on organisations and how businesses change in their approach.

This unit will teach you to:

• Understand organisational structure
• Understand the organisational environment

Unit 5: Understand how to develop working relationships with colleagues (15 hours)

In this part of the course we will look at methods of successfully working with other people in a job role so that each person is fully supported and helped in their work. Working as a team and complementing each other’s strengths is the best way for a company to work in a manner that ensures success, and here we will look at the reasons for this as well as how to buddy new colleagues.

This unit will teach you to:

• Understand the principles of effective team working
• Understand how to buddy a colleague

Unit 6: Understand how to provide administrative support for meetings (20 hours)

Meetings are a very important part of any business and should be used effectively in all organisations to discuss matters and ways of approaching issues. In this unit we will look at how you can work to successfully organise meetings and take minutes during these. This can help to run meetings smoothly and make sure that each person contributes so that the business can get the most from this time.

This unit will teach you to:

• Understand the administration of meetings
• Understand how to take minutes of meetings

Unit 7: Understand customer service (20 hours)

Understanding customer service and how to work with clients is incredibly important for anyone working in a business environment. In this unit we will look at why customer service delivery is required and how you can meet the needs of clients in a variety of business environments. We will also look at the branding of companies and how this relates to customer service.

This unit will teach you to:

• Understand customer service delivery
• Understand the relationship between customer service and a brand

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

Online study and instant enrolment

All of our students are given access to our Online Campus through their own personal login and password. As soon as you complete your enrolment, you would have immediate access to your account which allows you to make a start working through the lessons. Tackle your assignments as your own pace and contact your tutor to access any help and support you need. The course itself is set out in a very simple layout, making it easy to work through the topics and complete your assessments.

Our Online Campus includes:

• Instant enrolment – access everything on your course from the moment you enrol.
• Personal account logins – login any time, 24/7.
• Full support throughout – message your tutor, use our online chat or give us a call.
• Online assignment submissions – upload work online from the comfort of home.
• Self-led learning – study at your own pace so you can pass much faster.
• Safe e-portfolio system – store all of your work in your account.
• Progression tracking – easily see what assignments you have left to complete.
• Details help centre – get instructions and guidance every step of the way.
• Unlimited attempts – submit as many attempts at your assignments as you need.

Unlimited assessment submissions

All of the assessments for this course are completed through our Online Campus. You can attempt each one as many times as needed to ensure you pass. After every attempt, your tutor will provide detailed feedback and tips on how you can improve going forward. Quickly see your progress during your studies by checking your progress bar and seeing the remaining assessments you need to complete.

Get full tutor support

Throughout your enrolment with the Online Learning College, you can access support at any time you need. All students are assigned a personal tutor who will mark all of your work and provide detailed feedback after every submission. Your tutor will be an industry expert with a full knowledge of the course content and will be able to help you at any point along your learning journey. One of the best tools at your disposal is your tutor – you can ask as many questions of them as you wish to and they will be happy to help at any time.

We also have a brilliant support team on hand and available through email, online chat and over the phone. This team is there to help with any questions which are more generic, such as providing support in submitting work through your account or getting your certificate when you have completed your course. We pride ourselves on ensuring the support you receive is the best in the business – help and guidance is fast and detailed every time you contact a member of the team.

Assessments

To pass this course learners must pass 7 units. These are completed after navigating through the corresponding lessons and writing your answers to assignment questions. Once these have been read and marked by your personal tutor, feedback and marks are provided to students which contain helpful tips to improve work in future assignments.

Enrolment Length

All of our courses are allocated plenty of time for students to complete their studies and all materials are self-led so that you can complete the course at your own pace, but you have access to the course on the Campus for 12 months from your enrollment date. Should you require additional time on one of our courses you can extend your enrolment by 30 days for an additional fee of £60. As well as this we operate a 14 day money back guarantee on every one of our qualifications- that’s how confident we are of how you will love studying with us!