Frequently Asked Questions
You are! Once you have enrolled then you will have an assigned tutor, this person is the one who will be marking your work, providing feedback, and passing your work. If you need to speak to your tutor at any time throughout your enrolment then you can message them via the campus and they will reply within 24 hours of our working hours.
Of course! We have course advisors and a customer service team in the office Monday to Friday 9am until 5pm who will be happy to help and answer any questions that you may have. You can call us on 0800 772 0887, email us at [email protected] or we even have a live chat facility.
The enrolment term for our courses are 12 months, 18 months or 24 months, however, as long as you complete all of the written assignments and practical tasks (if applicable) then you can complete the course sooner if you wish. The exact length will be stated on the course page. If you need any additional time after the end date then you can also extend which costs £60 per month and you can do this as many times as needed.
There are various payment options for our courses. The first option will be for you to purchase the course and pay in full upon enrolment. The second option is the pay monthly option, this is completely interest free and splits the cost into 12 monthly payments. Finally, we can send an invoice with 30 days payment terms if your employer will be funding the cost of the course – if you would like this option, then please ask your employer to get in contact with us so we can provide them with the details we will need.
Unfortunately we don’t offer any free or funded courses but you can split the cost into 12 monthly payments for most of our courses which is completely interest free. We can only offer a discount to returning learners or learners who are purchasing more than 1 course at a time.
Everything that you will need will be provided to you when you enrol, you will also need to complete some of your own research too. Buying text books and other resources can become costly so we don’t ask you to or recommend buying anything, there is lots of free and very useful information online!
Once you have enrolled then you have access to the campus right away to get started on your course. You can log in by going to our website and clicking ‘Log in’ at the top right hand side of the page. Your username is the email address that you used to enrol and your password is the one you created at the checkout when enrolling.
If you fail an assignment, then please do not worry! You can resubmit your assignment as many times as needed until you pass. Each time you submit an assignment then your tutor will mark it and provide feedback, you can then make the amendments and resubmit and have the new version marked again.
Once you have enrolled and accessed the campus you will see your assignment tasks and criteria of what needs to be covered in each assignment.
We have a marking timescale of 5 working days from the submission, your tutor will mark your work and provide feedback with if you need to make any amendments to enable you to pass. Please note, we do ask that learners don’t upload more than one submission at a time as this will delay the marking not just for yourself but for other learners too.
You don’t, everything is in written, text, image and diagram format. You will have access to the campus 24/7 to be able to log in and complete your work. You won’t need to view any videos or audio lessons.
As you will have assignments to write and type up for submission then we would recommend using a computer or laptop for this as you will need to use a software such as Microsoft Word or Google Docs to type these. You may also be able to use an iPad/tablet for this. You can use a smartphone if you wish but you may find it difficult and it would probably be easier on a larger screen/device.
Everything that you will need for your course will be accessible on our online campus. You can select the online and paper versions of most of our courses too, if you select this option then there will be an additional £35 cost, this covers the cost of us printing out a full course pack in a ring binder folder and sending out via Royal Mail 1st Class, Tracked & Signed delivery.
All of our courses come with everything you need. Your lessons, tuition and certification costs are included in the cost of this course. There is nothing else that you need to buy or pay for in order to finish the course and get your certificate.
Students have 14 days from the date of enrolment to cancel their course, receive a refund and/or stop any further monthly payments, and this must be done by emailing us at [email protected]
You can enrol on the course at anytime and as soon as you have enrolled, you will have access to the campus to get started on your course. We do not have any specific enrollment or intake days. To enrol you will just need to select the course you are interested in on our website and click ‘Enrol now’.
Once you have completed your course and made all payments (if paying monthly) we will request your certificate. Certificates usually take 6-12 weeks to reach us once we have requested these from the Awarding Body, at which point we will contact you straight away and post this out to you.
Extensions are £60 per month and you can do this by calling us on 0800 772 0887 from 9am-5pm (GMT time), Monday to Friday. You can do this before or after your course has ended and none of your work will be lost when you decide to do this. You can also do this as many times as you wish.
Unfortunately, we do not give free trials for courses, nor can we show you examples of the courses. However, if you decide that the course is not for you, you have 14 days from the date of enrollment to cancel the course, receive a refund and/or stop any further monthly payments.
The paper copies are just the coursework you would see on the campus, printed and posted to you. It is for you to make your own notes on and for the extra support, but you would still need to complete the course online as assignments. Paper copies are an extra £35, but you can add this to your monthly payments instead if you choose to pay monthly. We would post this to you as soon as you enrol, or if you enrol over the weekend, we would post this to you the next Monday.
Replacement certificates are £50, and you can request and pay for this by calling us on 0800 772 0887 between 9am and 5pm (GMT time), Monday to Friday.
We would recommend speaking with the university you are planning on applying to, to ensure the course meets their requirements.
