NCFE Level 2 Certificate in Principles of Team Leading Course

About this Course

This NCFE Level 2 Certificate in Principles of Team Leading is perfect for anyone that is looking to move up in their career to a more senior role. The course teaches management skills that are needed to progress into higher roles in any industry and can be completed online at your own pace.

Upon completion of this qualification students are awarded an NCFE Level 2 certificate and an OLC Certificate. All certification fees are included in your course fees. Qualification Code 603/3883/0

See the NCFE Qualification summary for this course

See the NCFE Qualification specification for this course

Qualification

To gain this NCFE Level 2 Certificate in Principles of Team Leading qualification you will need to submit, and pass, all of the tutor marked assignments. There are 8 assignments in the course and no need to purchase any textbooks as we provide all of the lessons and materials required to learn the syllabus.

All assignments are coursework based and are in an essay/question and answer style to test your knowledge of the topics covered in each of the course sections.

Method

All of our students are given access to our online campus through their own personal login and password. Once logged in you can access your course materials, lessons, resources and assignments in your own time. Assignments are uploaded through your account and the process is easy intuitive. Our online campus includes:

• 24/7/365 access to all of your course materials- all lessons, assignments and resources are available from the moment you enrol
• Instant access to your course after you enrol- start studying immediately!
• Integrated chat and messaging systems so that you can contact your tutor
• Online assignment uploads to save time in returning marks and feedback.
• Links to further resources and information available on courses
• Self-led learning on all courses- study in your own time and work through your assignments at your own pace
• Safe e-portfolio of your work is kept under lock and key on our secure servers
• Progress bar to show the work you have completed and how many tasks you still have to complete on your course
• Detailed help centre with step-by-step instructions on getting the most from your course and how to upload assignments and contact your tutor

Assessments

To pass this course learners must pass 6 units. These are completed after navigating through the corresponding lessons and writing your answers to assignment questions. Once these have been read and marked by your personal tutor, feedback and marks are provided to students which contain helpful tips to improve work in future assignments.

Enrolment Length

All of our courses are allocated plenty of time for students to complete their studies and all materials are self-led so that you can complete the course at your own pace. Should you require additional time on one of our courses you can extend your enrolment by 30 days for an additional fee of £60.

As well as this we operate a 14 day money back guarantee on every one of our qualifications- that’s how confident we are of how you will love studying with us!

Course Content

This course assesses the following units:

Unit 1: Principles of team leading (40 hours)

• Understand leadership styles in organisations
• Understand team dynamics
• Understand techniques used to manage the work of teams
• Understand the impact of change management within a team
• Understand team motivation

Unit 2: Understand business (40 hours)

• Understand organisational structures
• Understand the business environment
• Understand the principles of business planning and finance within an organisation
• Understand business reporting within an organisation
• Understand the principles of management responsibilities and accountabilities within an organisation

Unit 3: Understand how to communicate work-related information (20 hours)

• Understand the principles and techniques of work-related communication
• Understand how to prepare for meetings

Unit 4: Understand how to manage performance and conflict in the workplace (35 hours)

• Understand the management of team performance
• Understand the management of underperformance in the workplace
• Understand the principles of conflict management

Unit 5: Understand customers (20 hours)

• Understand different types of customers
• Understand the value of customers and their loyalty

Unit 6: Principles of equality and diversity in the workplace (15 hours)

• Understand the implications of equality legislation
• Understand organisational standards and expectations for equality and diversity and context in the workplace

Unit 7: Understand how to deliver customer service and resolve problems (30 hours)

• Understand customer service delivery
• Understand the relationship between customer service and a brand
• Understand the resolution of customer service problems

Unit 8: Understand how to develop working relationships with colleagues (15 hours)

• Understand the principles of effective team working
• Understand how to develop working relationships with other teams and departments

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

Support

The most important tool that all of our students have at their disposal is their tutor. When studying for a course with us you are assigned a personal tutor with indepth knowledge and experience in your chosen subject.

You are strongly advised to make use of your tutors expertise and ask questions about the course content. Your assignments are marked by your personal tutor and detailed feedback is given. As well as this your tutor will provide you with pointers and advice on where you can improve- this helps you to get the most from your courses and constantly improve your skills.

NCFE Certification

Included in the course fees for this qualification is NCFE certification at no additional cost. NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

NCFE is recognised as an Awarding Organisation by the qualification regulators (‘regulators’) for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

Got some questions?

Fill out the form below to ask a question about this course and one of our course advisors will get back to you as soon as possible.

Frequently Asked Questions

Is the NCFE Level 2 Certificate in Principles of Team Leading regulated?

Yes this course is fully regulated through Ofqual which means it is recognised by all employers and linked to national standards. The course has qualification number 603/3883/0 and a total qualification time of 180 hours. NCFE are one of the largest awarding bodies in the UK and their business courses are highly coveted with all being fully recognised. This qualification is also nested in a larger suite meaning that you can move on to further study by transferring the units achieved on this qualification for further study.

What is included in the cost of the NCFE Level 2 Team Leading course?

The cost of this course includes everything needed to pass. Your lessons, tutor support and certification costs are all included in the price with no additional costs at any stage. Should you wish to buy paper versions of the course materials you can do so on the checkout for £35 extra but this is optional.

What entry requirements are there for this course?

There are no entry requirements for this course at all. Anyone can study for this certification and there is no need to have any prior knowledge or experience.

How long do I have to study?

This Team Leading course has an enrolment length of 12 months included from the date you enrol. This is plenty of time to complete the assignments but you can purchase additional time for £60 per month should you need longer to finish the assignments.

Do I have to sit an exam?

No, there are no exams on this course. Everything is assessed through coursework which you can submit at any time within the enrolment length.

Am I assigned a tutor for this course?

Yes – all students are assigned to a personal tutor who will be in charge of your tuition. The same tutor marks all of your work as well as being available to answer any questions you may have throughout your enrolment period.

Do I need to be working to do the NCFE Team Leading Level 2?

No, you do not need a work placement. Everything is completed online from home through written assignments and there are no practical assignments needed.

Can I speak to someone before I enrol?

Of course. Our helpful course advisors are on hand from 9am until 5pm Monday to Friday. Contact us on our online chat or by calling 0800 772 0887 to discuss this course.

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