NCFE Level 2 Certificate in Retail Operations


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Our Understanding Retail Operations Certificate is ideal for anyone looking to improve the delivery of their retail services. In one compact course, you will learn how to understand the retail selling process and how individuals/teams contribute to the effectiveness of a business. In turn, you will acquire in-depth knowledge on how to effectively deal with queries and complaints, so you can encourage long term customer loyalty and trust.

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NCFE Course

NCFE Certification included

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12 month enrolment

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certification included

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About this Course

Choosing to study our Level 2 Retail Operations Certificate can provide you with a solid foundation of knowledge that can ensure the continued sales and customer loyalty of those invested in your business.

The reality is – the retail world is incredibly competitive. Every business is trying to compete and ‘out-do’ the other – whether that is through prices, advertising and comparing your services – with the mission of turning your customers into their own.

And sadly, should you fail to attract/keep customers – as well as maintain your sales – you will not survive.

This unique course has been purposefully designed with the intention of helping businesses to deal with these ever increasing competitive environments, so that you can effectively harness the knowledge provided on this course, and use it to boost your sales, retain your customers and inspire loyalty and trust.

From learning how to efficiently deliver retail services and manage your sale processes, to exploring the impact security can have on your business; in just one year you can be one step closer to taking your business to where you want it to be.

Please Note: In order to complete certain aspects of this course learners will need to be working in a retail environment. This does not have to be full-time or paid employment.

Study Time: 160 hours
Enrolment length: 12 months
Course Format: Paper
Entry Requirements: None Specific

Entry Requirements: None. Note: Due to the nature of the assessment questions, you will need to be working in a retail environment at the time of your course (this can be paid or voluntary).


This course is studied on paper based which means that all of the lessons and materials are sent to you through the post. You can then contact your tutor and send in your assignments through email or in the post. 


At the end of this course successful learners will receive a Level 2 NCFE CACHE Certificate of Achievement. This means the course has been independently accredited at a level of learning that is equivalent to Level 2 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland.

In addition, this means that this learning programme has undergone extensive reviews and examinations; has been approved by an independent panel of experienced educational professionals, and is quality audited biannually by the NCFE.

NCFE is nationally recognised as an awarding body by the qualification regulators (‘regulators’) for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

Course Content

This course assesses the following 8 units of study:

  • Unit 1 – Understanding Customer Service in the Retail Sector
  • Unit 2 – Understanding the Retail Selling Process
  • Unit 3 – Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business
  • Unit 4 – Understanding how a Retail Business Maintains Health and Safety on its Premises
  • Unit 5 – Understanding Retail Consumer Law
  • Unit 6 – Understand How to Deal with Customer Queries and Complaints in a Retail Environment
  • Unit 7 – Understanding Security and Loss Prevention in a Retail Business
  • Unit 8 – Understanding the Handling of Customer Payments in a Retail Business


Alongside the ready accessibility of our course manuals and resources, you will also receive your very own personal tutor, whose years of knowledge and expertise can help maximise your learning experience.

All of our tutors are experts in their field, and are readily at your disposal – through our integrated chat feature – should you ever require help deciphering our course materials, or need a question answering that just can’t wait. At just a click of a button, they can inform, guide and mentor your studies, and help you to successfully improve your grades and get the most out of this course.

Enrolment Length

All of our qualifications are designed to give our learners the flexibility to learn on their own time, free from the pressure of deadlines, stress and having to deal with work obligations. Whether you prefer to learn fast or slowly, you can take full advantage of the 12 months assigned to this course, and use it to find a work-study balance that is right for you.

If at the end of these 12 months you need additional time, you can easily extend your enrolment by 30 days (for a fee of £60).

In addition, we offer a 14 day money back guarantee on all of our qualifications; however, we are confident that you’ll love studying with us.


To complete this Level 2 NCFE course qualification, you will need to submit a portfolio of evidence to your personal tutor, containing all of the completed activities required at the end of each unit. Your tutor will then assess each of these activities, and supply you with marks and feedback on how best to improve your grades (before signing off each unit).


NCFE Certification

Included in the course fees for this qualification is NCFE certification at no additional cost. NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

NCFE qualification

NCFE is recognised as an Awarding Organisation by the qualification regulators (‘regulators’) for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.


Got some questions?

Fill out the form below to ask a question about this course and one of our course advisors will get back to you as soon as possible.


Frequently Asked Questions

Is the NCFE Level 2 Certificate in Retail Operations Course regulated?

Yes this course is fully regulated through Ofqual which means it is recognised by all employers and linked to national standards. The course has qualification number 601/3338/7 and a total qualification time of 180 hours. NCFE are one of the largest awarding bodies in the UK and their business courses are highly coveted with all being fully recognised.

What is included in the cost of the NCFE Level 2 Retail Operations course?

The cost of this course includes everything needed to pass. Your lessons, tutor support and certification costs are all included in the price with no additional costs at any stage. Should you wish to buy paper versions of the course materials you can do so on the checkout for £35 extra but this is optional.

What entry requirements are there for this course?

There are no entry requirements for this course at all. Anyone can study for this certification and there is no need to have any prior knowledge or experience.

How long do I have to study?

This Retail Operations course has an enrolment length of 12 months included from the date you enrol. This is plenty of time to complete the assignments but you can purchase additional time for £60 per month should you need longer to finish the assignments.

Do I have to sit an exam?

No, there are no exams on this course. Everything is assessed through coursework which you can submit at any time within the enrolment length.

Am I assigned a tutor for this course?

Yes – all students are assigned to a personal tutor who will be in charge of your tuition. The same tutor marks all of your work as well as being available to answer any questions you may have throughout your enrolment period.

Do I need to be working to do the NCFE Retail Operations Level 2?

No, you do not need a work placement. Everything is completed online from home through written assignments and there are no practical assignments needed.

Can I speak to someone before I enrol?

Of course. Our helpful course advisors are on hand from 9am until 5pm Monday to Friday. Contact us on our online chat or by calling 0800 772 0887 to discuss this course.

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NCFE Level 2 Certificate in Retail Operations