NCFE Level 3 Certificate in Principles of Customer Service Course
£499.00
NCFE Level 3 Certificate in Principles of Customer Service Course
£499.00
Awarding body:
Qualification code:
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Study method:
Providing quality customer service is critical for all companies and this course provides students with a comprehensive look into this role and certifies you to work in a customer service based job. Customers are much more likely to work with and purchase products from a business with quality service standards and customer service skills are even more valuable in modern business environments to stay ahead of competitors. This Level 3 Customer Service course is the perfect qualification for anyone working in a customer service role.
Choose your enrolment options below
Providing quality customer service is critical for all companies and this course provides students with a comprehensive look into this role and certifies you to work in a customer service based job. Customers are much more likely to work with and purchase products from a business with quality service standards and customer service skills are even more valuable in modern business environments to stay ahead of competitors. This Level 3 Customer Service course is the perfect qualification for anyone working in a customer service role.
Choose your enrolment options below
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About this Course
Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors. The qualification covers the main areas needed to work closely with clients of all ages and backgrounds to deliver a great experience which boosts the profitability of any company.
Study Time: | 240Â hours |
Enrolment length: | 12 months |
Course Format: | Online |
Entry Requirements: | None Specific |
Upon completion of this qualification students are awarded an NCFE Level 3 certificate and an OLC Certificate. All certification fees are included in your course fees. Qualification Code 601/7073/6 See the NCFE qualification summary for this course See the NCFE qualification specification for this course
Qualification
To gain this NCFE Level 3 Certificate in Principles of Customer Service qualification you will need to submit, and pass, all of the tutor marked assignments. There are 8 assignments in the course and no need to purchase any textbooks as we provide all of the lessons and materials required to learn the syllabus. All assignments are coursework based and are in an essay/question and answer style to test your knowledge of the topics covered in each of the course sections.
Method
All of our students are given access to our online campus through their own personal login and password. Once logged in you can access your course materials, lessons, resources and assignments in your own time. Assignments are uploaded through your account and the process is easy and intuitive. Our online campus includes:
- 24/7/365 access to all of your course materials- all lessons, assignments and resources are available from the moment you enrol
- Instant access to your course after you enrol- start studying immediately!
- Integrated chat and messaging systems so that you can contact your tutor
- Online assignment uploads to save time in returning marks and feedback.
- Links to further resources and information available on courses
- Self-led learning on all courses- study in your own time and work through your assignments at your own pace
- Safe e-portfolio of your work is kept under lock and key on our secure servers
- Progress bar to show the work you have completed and how many tasks you still have to complete on your course
- Detailed help centre with step-by-step instructions on getting the most from your course and how to upload assignments and contact your tutor
Enrolment Length
All of our courses are allocated plenty of time for students to complete their studies and all materials are self-led so that you can complete the course at your own pace. Should you require additional time on one of our courses you can extend your enrolment by 30 days for an additional fee of £60. As well as this we operate a 14 day money back guarantee on every one of our qualifications- that’s how confident we are of how you will love studying with us!
Course Content
This course assesses the following units:
Unit 1: Understand the customer service environment (50 hours)
- Understand the concepts and practices underpinning customer service delivery
- Understand the relationship between customer service and a brand
- Understand the structure of customer service
- Understand the implications of legislation on customer service delivery
- Understand how to organise customer service delivery
Unit 2: Understand how to resolve customers’ problems and complaints (30 hours)
- Understand the monitoring and resolution of customers’ problems
- Understand the monitoring and resolution of customers’ complaints
Unit 3: Understand customers and customer retention (30 hours)
- Understand Customer Relationship Management (CRM)
- Understand customer retention
- Understand the measurement of customer satisfaction
Unit 4: Principles of business (50 hours)
- Understand business markets
- Understand business innovation and growth
- Understand financial management
- Understand business budgeting
- Understand sales and marketing
Unit 5: Understand how to monitor customer service interactions and feedback (30 hours)
- Understand how to monitor the quality of customer service interactions
- Understand how to gather, analyse and interpret customer feedback
Unit 6: Understand equality, diversity and inclusion in the workplace (15 hours)
- Understand the organisational aspects of equality, diversity and inclusion in the workplace
- Understand the personal aspects of equality, diversity and inclusion in the workplace
Unit 7: Understand how to manage performance and conflict in the workplace (35 hours)
- Understand the management of team performance
- Understand the management of underperformance in the workplace
- Understand the principles of conflict management
This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.
Support
The most important tool that all of our students have at their disposal is their tutor. When studying for a course with us you are assigned a personal tutor with indepth knowledge and experience in your chosen subject. You are strongly advised to make use of your tutors expertise and ask questions about the course content. Your assignments are marked by your personal tutor and detailed feedback is given. As well as this your tutor will provide you with pointers and advice on where you can improve- this helps you to get the most from your courses and constantly improve your skills.
 Assessments
To pass this course learners must pass 7 units. These are completed after navigating through the corresponding lessons and writing your answers to assignment questions. Once these have been read and marked by your personal tutor, feedback and marks are provided to students which contain helpful tips to improve work in future assignments.
NCFE certified qualification
This course is fully accedited with NCFE and comes with their certification upon completion. This means you will achieve a fully Ofqual recognised qualification with the certification fees included in the course costs.
NCFE Certified
Ofqual Regulated
Certificates Included
Frequently Asked Questions
Learn more about this course and others that we offer. If you still have any questions, simply contact our course advisors on 0800 772 0887 or email [email protected].
What is included in this NCFE Level 3 Certificate in Principles of Customer Service Course course?
All of our courses come with everything you need. Your lessons, tuition and certification costs with NCFE are included in the cost of this qualification. There is nothing else that you need to buy or pay for in order to finish the course and get accredited.
Is this course regulated?
Yes this NCFE Level 3 Certificate in Principles of Customer Service Course course is fully regulated through Ofqual which means it is recognised by all employers and linked to national standards. You can find the qualification number for the course under the Description section and this can be checked with both the awarding body (NCFE) and Ofqual to check it’s legitimacy.
NCFE are one of the largest awarding bodies in the UK and their business courses are highly coveted with all being fully recognised. This qualification is also nested in a larger suite meaning that you can move on to further study by transferring the units achieved on this qualification for further study.
Do I have to sit an exam?
No, there are no exams for this NCFE Level 3 Certificate in Principles of Customer Service Course course. Everything is assessed through coursework and assignments which you can submit at anytime within the enrolment term.
Am I assigned a tutor for this course?
You are! Once you have enrolled then you will have an assigned tutor, this person is the one who will be marking your work, providing feedback, and passing your work. If you need to speak to your tutor at any time throughout your enrolment then you can message them via the campus and they will reply within 24 hours of our working hours.
Can I speak to someone before I enrol?
Of course! We have course advisors and a customer service team in the office Monday to Friday 9am until 5pm who will be happy to help and answer any questions that you may have. You can call us on 0800 772 0887, email us at [email protected] or we even have a live chat facility.
How long do I have to study?
The enrolment term is 12 months, however, as long as you complete all of the written assignments and practical tasks (if applicable) then you can complete the course sooner if you wish. If you need any additional time after the 12 months then you can also extend which costs £60 per month and you can do this as many times as needed.
Do you offer any funding for the NCFE Level 3 Certificate in Principles of Customer Service Course course?
Unfortunately we don’t offer any free or funded courses but you can split the cost into 12 monthly payments which is completely interest free.
Do I need to buy anything else for this course?
Everything that you will need will be provided to you when you enrol, you will also need to complete some of your own research too. Buying text books and other resources can become costly so we don’t ask you to or recommend buying anything, there is lots of free and very useful information online!
How do I see my course material/resources?
Everything that you will need for your NCFE Level 3 Certificate in Principles of Customer Service Course course will be accessible on our online campus. You can select the online and paper versions of most of our courses too, if you select this option then there will be an additional £35 cost, this covers the cost of us printing out a full course pack in a ring binder folder and sending out via Royal Mail 1st Class, Tracked & Signed delivery.
How do I log in and access my NCFE Level 3 Certificate in Principles of Customer Service Course course?
Once you have enrolled then you have access to the campus right away to get started on your course. You can log in by going to our website and clicking ‘Log in’ at the top right hand side of the page. Your username is the email address that you used to enrol and your password is the one you created at the checkout when enrolling.
When will I receive my certificate?
Once you have completed and passed all units and your course is paid in full (either paid in full upon enrolment or if paying monthly then the remaining balance paid or monthly payments complete), then we can request your certificate from the Awarding Body. Certificate’s take 6-12 weeks to arrive with us and once we receive it we will then contact you to confirm the address to post it to. Certificate’s are sent via Royal Mail 1st Class, Tracked & Signed delivery.
What happens if I fail an assignment?
If you fail an assignment, then please do not worry! You can resubmit your assignment as many times as needed until you pass. Each time you submit an assignment then your tutor will mark it and provide feedback, you can then make the amendments and resubmit and have the new version marked again.
How long does it take to mark my work?
We have a marking timescale of 5 working days from the submission, your tutor will mark your work and provide feedback with if you need to make any amendments to enable you to pass. Please note, we do ask that learners don’t upload more than one submission at a time as this will delay the marking not just for yourself but for other learners too.
Do I have to attend or view any live/virtual lessons?
You don’t, everything is in written, text, image and diagram format. You will have access to the campus 24/7 to be able to log in and complete your work. You won’t need to view any videos or audio lessons.
What device can I/shall I use?
As you will have assignments to write and type up for submission then we would recommend using a computer or laptop for this as you will need to use a software such as Microsoft Word or Google Docs to type these. You may also be able to use an iPad/tablet for this. You can use a smartphone if you wish but you may find it difficult and it would probably be easier on a larger screen/device.
How do I complete my assignments?
Once you have enrolled and accessed the campus you will see your assignment tasks and criteria of what needs to be covered in each assignment.
Fully supported by an online tutor
Our courses come with full tuition from an expert tutor. Your tutor is contactable by our messaging system and the same person will provide feedback on your assignments. We also have a dedicated admin team on hand to help over the phone, through live chat and by email.
1 working day for replies to messages
5 working days for feedback on assignment